Zazzle Shipping & Returns

Shipping

Tired of ordering something online and waiting for weeks to receive it? So are we. That's why we developed one of the most advanced production and shipping systems on the Internet. And it's why we aim to ship your orders in 24 hours! (Remember, these are made-to-order custom products!).

Immediately after you complete your purchase at Zazzle, your order is sent to our production facility, manufactured, and packaged with great care.

For information on shipping rates for Zazzle Custom Stamps, our customizable postage product, within the United States, click here. We regret we cannot ship Zazzle Custom Stamps outside of the United States.

For information on shipping rates for all other products, select your destination:

• United States
• Canada & Mexico
• Other International

Returns

If you don't love it we'll take it back, no questions asked!

We strive to exceed your expectations and delight you with every product you receive. All products are made with the best materials using our proprietary technologies and systems, and most are produced within 24 hours.

If you are not satisfied for any reason, you may return any unused products for a replacement, refund or account credit within 30 days of receipt, subject to the exceptions listed here. As Zazzle launches new products, it will update the Returns information as necessary.

• Shoes: Custom shoes are made-to-order specifically for you, so we cannot accept returns.
• Stitch Files: In order to obtain a refund of the stitch file conversion fee, you must contact customer support within 10 days of receiving your embroidered product(s) and you must return the product to Zazzle. If you posted an embroidered product for sale to your store without ordering a product, you must request a refund of the conversion fee within 10 days of the date Zazzle uploaded the stitch file to your "My Images" library, which will be indicated by the "sent date" of the stitch file confirmation email sent to you. If Zazzle refunds the stitch file conversion fee, the stitch file will be deleted from your store.

Undeliverable Packages

On very rare occasions, packages are returned to us as undeliverable. We will attempt to re-ship orders that are returned to us as undeliverable.

In an effort to reduce the impact of returned Products, Zazzle reserves the right to donate or recycle any returned or undelivered items as deemed appropriate in its sole discretion.

To return your item(s):

It's easy just contact Customer Support to receive a Return Merchandise Authorization (RMA) number. Please specify whether you want a replacement or refund.

The Zazzle Promise

Achieve Total Happiness

Your satisfaction is our top priority. If you're not absolutely satisfied with your purchase, you can return it for a full exchange, refund, or an account credit within 30 days of receipt. Please note Keds Studio custom shoes are made-to-order specifically for you, so we cannot accept returns.

If you are not completely satisfied with your order and decide you want an exchange, refund, or an account credit, the process is simple:

1. Contact Customer Support to receive a Return Merchandise Authorization (RMA) number and specify whether you want a replacement or a refund.
2. Write the RMA number on the packing slip and include the slip in your return package.
3. Return the package to:
   Zazzle Inc.
   Returns Department
   1185 Campbell Ave.
   San Jose, CA 95126

You will be notified when your goods are received at our facilities, after which, it typically takes 7-21 days for your card or account to be credited.