Colourful Kaleidoscope Mug #2

Very disappointing. Darker than I envisioned. When I wanted to return it, directions for doing so were not in the package as I would have expected. Instead, I was instructed to get instructions online. A number of the links didn't work. I believe I then called about how to return the product and I was told to e-mail a photo of the mug, even though I had described my dissatisfaction. I was not willing to take the time to do so. I was then told to keep the mug or pass it along. So my response with you care dept. was mixed, although certainly favorable because I had no intention of keeping the mug and avoiding the hassle of returning it. I am a bit frustrated, to be asked to take more time to review the product given my history with the company. I sense that you are wanting to be a customer satisfaction driven company, but anything that uses up unnecessary time tends to lower satisfaction.. Best wishes. Sarah Lopez Irritation again. I went to submit the feedback and was told that I couldn't do so without additional steps, i.e. title ratings, etc. Come on. too dark. Now I'm told that I can't submit it because my comment has to have at least 20 characters. SIMPLIFY!!!! Now I'm told I need to put in my password. Wouldn't accept either of my 2 normal passwords. ANother task.

It arrived safely and on time. The product is of great quality and I am more than pleased with my purchase. The coffee mug is beautifully painted in the two-tone hunter green, with the NZ Fantail bird depicted on both front and back and looks amazing. It will make an excellent present, which the purchase was intended for.

Brilliant! My granddaughter was so thrilled. It arrived well packaged and in good time. Price was good too. Perfect. Bright, vibrant colors, looks hard wearing too.