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Frequently Asked Questions
General Questions
What is Zazzle?
Zazzle is an online marketplace with millions of made-to-order customisable products. Our selling community consists of designers who provide us with content, makers who manufacture physical goods and associates who share links and make money through referrals.

How can I make money on Zazzle?
You can make money in two ways:
- As a Designer, by selling your artwork on products in the marketplace with the Zazzle Designer Programme.
- As an Associate, by promoting Zazzle through sharing links with the Zazzle Associate Programme.

How can I contact Zazzle?
If you are unable to find the answer to your question through our help system, please contact our Support Team via email on support@zazzle.com. Customer service email messages typically receive a response within 12 hours and no more than 25 hours. Be sure to check your spam/bulk mailbox, if you do not receive a message from us within that time.

Alternatively, if you would like to contact us by telephone, you may call our US customer service line.

If you are calling from Australia, Canada or New Zealand, please note International calling charges may apply.

001-408-983-2800

Phone hours: Mon - Fri: 9AM - 5PM PST (North American Pacific Standard Time)
Designer Questions
What do I need to do to start selling as a designer?
After opening your free account, you need to set up a Zazzle store. You can open a store here. You must be logged in first.

Then, you can start creating products and posting them for sale. Zazzle takes care of manufacturing, inventory, shipping and customer service, leaving you free to concentrate on designing and promoting your products.

What does it cost to be a Zazzle Designer?
Nothing. It's completely free. Once you make a sale, you will get a percentage of that sale, based on the royalty percentage that you set.

Do I have to pay for the products in advance and ship it to the customer?
No, designers never have to deal with the physical products. All you need to focus on is creating beautiful designs and publishing them on our site. Once a product with your design is sold, Zazzle will manufacture it and ship it directly to the customer and you will receive a royalty percentage of that sale. Zazzle takes care of manufacturing, inventory, shipping and customer service, leaving you free to concentrate on designing and promoting your products.
As a Designer, can I set my own royalty percentage?
Yes, your products' final prices are determined by you. The final price is = to the base price + the royalty (up to 99%) that you set for the product. You can also increase your earnings another 15% or more by participating in our Associates Programme and referring links that drive traffic and sales back to our site.

How many designs/images can I upload?
There are no limits to the amount of images or designs you can upload. You must have the rights to the designs and images. Content that violates any copyrights are not allowed.

What type of designs do you allow?
You can create any design as long as you own the copyrights to the images and content. All designs are reviewed by our content management team to ensure that it does not violate any trademarks or copyrights.

How do I get paid? Can you transfer my earnings to my PayPal account?
For Designers and Associates, you can set up your payment preferences and learn more about how you will be paid on your payment settings page. We also allow you to transfer your earnings to your PayPal account.

Associate Questions
What is the Zazzle Associate Programme and how does it work?
The Zazzle Associate Programme works like an affiliate link-sharing programme. It is a way for you to earn money by promoting any Zazzle page, product or store.

All you need to do is add your associate ID to any links, share the links out to your friends, on social media sites, blogs, websites etc. and when a sale is made through your link, you earn money.

Where can I find my associate (or referral) ID information?
You can find your associate ID in the associates section of your account.

What is the commission rate for associates?
The standard Zazzle commission rate is 15% per sale, plus up to 17% volume bonus.

Do I need to own a Designer store on Zazzle to be an Associate?
No, you do not need to own a Zazzle store to be an associate.

Are there any fees associated with the Zazzle Associate Programme?
There are no fees associated with the Zazzle Associate Programme. It's completely free.

How do I get paid? Can you transfer my earnings to my PayPal account?
For Designers and Associates, you can set up your payment preferences and learn more about how you will be paid on your payment settings page. We also allow you to transfer your earnings to your PayPal account.

Can I earn a referral fee for products that I designed?
Yes. If a customer you refer purchases one of the Zazzle products you've created, then you earn your royalty and a referral, minus a small fee.

Where can I find the tools that can help me promote Zazzle products?
You can find all of the Zazzle promotional tools here .

Where can I find more information?
You can find the latest information on most topics in the Zazzle Forum or on the Zazzle Blog.